WHAT ARE OUR GOALS?

Understated: We strive for understatement throughout our brand. Our approach focuses on simplicity and subtlety, allowing the quality and fitment of our products to speak for themselves without the need for overt embellishments.

Timeless: We are committed in creating timeless garments that not only look the part but play the part in lasting a lifetime. The sheer focus on our designs, ensures that every piece remains a relevant statement for the years to come.

Exceptional Customer Support: We pride ourselves on providing outstanding customer support, with our team being dedicated to ensuring a seamless and satisfying shopping experience, from the initial inquiry to post-purchase care.

HOW DO I REMOVE THE LABELS?

Our labels are sewn in with a loose string that can be effortlessly removed in one simple pulling motion.

Please note that we still accept returns once the label has been removed as long as the garments are in the original condition and the label is kept.

HOW DOES THE SIZING WORK?

We have gone to great lengths to give you as much information as possible on the sizing and expected fit of our items.

We have included images to show you how we measure a garment so you can get the most accurate fit. Our size guides are created for each item.

If you have any further questions please reach out to us via instagram @byvitoso or email contact@byvitoso.com

WHAT MATERIALS DO WE USE?

We are committed to using some of the finest materials when crafting our garments and accessories. Our clothing line exclusively features pure fabrics, such as 100% premium cotton, ensuring all pieces are both comfortable and durable.

HOW CAN I TAKE BEST CARE OF MY GARMENTS?

Machine wash at 30*c - Do not bleach - Wash similar colours - Iron on the reverse - Do not iron print directly -Wash inside out - Do not use optical brighteners

HOW DO I TRACK MY ORDER?

An email will be sent confirming your order has left our warehouse along with your tracking information.

Please allow 24 hours for your tracking number to activate as the number may not be valid until your order is picked up by the courier. If it's still not working, please contact Contact@byvitoso.com with your name and order number.

HAS MY ORDER BEEN SUCCESSFUL?

Once you have placed your order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add contact@byvitoso.com to your contacts, otherwise your confirmation email may end up in your junk / spam folder.

If we encounter any product availability and credit verification issues we will contact you within 72 hours to resolve them.

If you have not received your order confirmation 24 hours after placing the order please contact us support@byvitoso.com.

AM I ELIGIBLE FOR A REFUND?

Yes, you're eligible for a refund as long as the clothing is in its original condition. We understand that labels may be removed, so don’t worry—returns are still accepted even if the label has been taken off. Just ensure the items are in the same condition as when you received them, and we’ll be happy to process your refund.

HOW DO I RETURN AN ORDER?

Please see our returns page for more information.

HOW DO I FIND OUT ABOUT UPCOMING RELEASES?

Sign up for our email list to receive exclusive updates and detailed information about our upcoming drop straight to your inbox. Additionally, follow us on Instagram for curated previews and important announcements. Both of which can be done from our home page.

WHAT HAPPENS IF MY ITEMS MISSING?

If an item you have ordered is missing from your delivery, this will likely have been due to it being out of stock. You will be notified by email.

Should an item you have purchased be out of stock. If you have not received an email notification about any changes to your order, but you are still missing an item please contact us immediately with your name, order number and missing item(s).

We will investigate this and will resolve this issue as quickly as possible.

All missing item claims must be made within 7 days of the delivered date of your order.

DUTIES & TAXES

Since the UK formally left the EU in January 2021 there have been several changes to how we send parcels internationally. As all orders are currently shipped from the UK, you may be subject to additional import fees upon receipt. Please see below for further information.

EU - Our standard international service is NOT inclusive of Duties & Taxes. Customers will be liable for all Duties & Taxes on these orderes.

Duties & Taxes are covered for our customers ordering from EU member states when using our FEDEX or DHL services.

As of 23rd August 2022, when purchasing from a country in Europe, any customs or import duties are charged once the parcel reaches their destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

USA – All orders above US $800 will be subject to import duties. For more information, please check with the US Customs and Border Protection Department however all duties will be calculated and payable at checkout and there should be no additional costs upon delivery.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.

Canada - Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Depending on the goods or their value, some other taxes may apply, such as excise duty or excise tax on luxury items. You do not have to pay the GST on the following goods that are imported into Canada by mail: - goods worth CAN$20 or less; and - gifts from family members or friends who live abroad when the worth is CAN$60 or less. The Government of Canada has entered into agreements with certain provinces to collect the HST at a rate of 13 percent. If you live in a participating province, you will have to pay the HST instead of the GST.

All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.