Vitoso Ltd — byVitoso.com
Last Updated: 30/11/2025
Welcome to byVitoso.com, owned and operated by Vitoso Ltd, a company registered in England & Wales
By accessing or using this website, you agree to comply with these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you must discontinue use of the website immediately.
1.1 Changes to These Terms
We may update these Terms occasionally to reflect legal, technical, or business changes. The “Last Updated” date will be amended accordingly. Continued use of the website constitutes acceptance of the updated terms.
1.2 Eligibility & Age Requirement
By using this website, you confirm that you are:
At least 18 years old, or
Using the website with permission of a parent or legal guardian.
1.3 Website Use and Availability
We aim to ensure the website operates smoothly, but we do not guarantee uninterrupted service. We reserve the right to modify, suspend, or discontinue any part of the website without notice.
1.4 Orders & Contract Formation
All orders placed on byVitoso.com are subject to:
Availability of products,
Order acceptance, and
Successful payment authorisation.
A contract is formed only when you receive an order confirmation email from us.
We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud or errors.
By placing an order, you confirm that:
All information you provide is accurate and complete,
You are authorised to use the chosen payment method.
1.5 Pricing & Payment
All prices are stated in GBP (£) by default and include UK VAT where applicable.
We use Shopify Payments and PayPal for secure payment processing.
Vitoso Ltd does not store payment card details.
If a pricing error occurs, we are not obliged to fulfil the order and may cancel it.
1.6 Shipping & Delivery
We aim to dispatch orders promptly. Delivery times are estimates only and may vary based on location or courier delays.
Once shipped, tracking details will be emailed to you.
You are responsible for providing an accurate delivery address. We are not liable for loss due to incorrect details supplied.
1.7 Returns, Refunds & Exchanges
Our Returns Policy forms part of these Terms and can be viewed here:
https://byvitoso.com/pages/returns
You have rights under the Consumer Contracts Regulations 2013, including a 14-day cooling-off period for eligible orders.
1.8 Intellectual Property
All content on this website—including branding, text, images, graphics, logos, and product designs—is the property of Vitoso Ltd or licensed to us.
You may not copy, distribute, reproduce, or use any content without prior written approval.
1.9 User Content
If users can submit reviews, comments, or uploads, you agree that:
You grant Vitoso Ltd a non-exclusive licence to use that content,
Your content will not infringe any third-party rights,
We may remove any content deemed inappropriate.
1.10 Mobile Messaging (SMS)
By opting in to receive SMS/text messages, you consent to:
Order notifications
Updates and marketing messages
Message & data rates may apply. You may opt out at any time by replying STOP.
1.11 Limitation of Liability
Nothing in these Terms excludes liability for:
Death or personal injury caused by negligence,
Fraud or fraudulent misrepresentation,
Any rights you have under the Consumer Rights Act 2015.
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses,
We are not liable for loss caused by your misuse of the website,
Our liability for any order is limited to the total amount paid.
1.12 External Links
We may include links to third-party websites. We are not responsible for their content or privacy practices.
1.13 Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved exclusively in the courts of England & Wales.
1.14 Contact Information
For support or questions:
📧 contact@byvitoso.com
2. COOKIES POLICY
Effective Date: 30/11/2025
2.1 What Are Cookies?
Cookies are small files stored on your device to enhance your browsing experience.
2.2 How We Use Cookies
We use cookies to:
Enable core functionality (e.g., cart, checkout),
Remember regional settings and preferences,
Analyse traffic and improve our website,
Support marketing and performance tracking.
2.3 Third-Party Cookies
Third-party tools may also set cookies, including:
Shopify – https://www.shopify.co.uk/legal/cookies
PayPal – https://www.paypal.com/uk/webapps/mpp/ua/cookie-full
Google Analytics – https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
2.4 Managing Cookies
You may disable cookies via your browser settings.
Note: disabling cookies may affect website functionality.
Helpful resource: https://www.aboutcookies.org
Opt-out of Google Analytics: http://tools.google.com/dlpage/gaoptout
3. PRIVACY POLICY
Effective Date: 30/11/2025
Vitoso Ltd is committed to safeguarding your personal data.
3.1 Data Controller
Vitoso Ltd is the data controller for all personal data processed on byVitoso.com.
📧 contact@byvitoso.com
3.2 Data We Collect
We may collect:
Identity & Contact Data
Name, email, address, phone number.
Order & Transaction Data
Order details, delivery data, support history.
Technical Data
IP address, browser type, device details, location data, and analytics data via cookies.
Marketing Preferences
Email and SMS opt-in status.
Payment card details are NOT stored by Vitoso Ltd.
3.3 How We Use Your Data
We process personal data to:
Fulfil and deliver your orders,
Provide customer service,
Send marketing communications (with consent),
Improve website functionality and security,
Comply with UK legal obligations.
3.4 Legal Basis for Processing
Under UK GDPR, we process data based on:
Contractual necessity,
Legitimate interests,
Legal obligations,
Consent (for marketing).
3.5 Sharing Your Data
We may share data with trusted third parties, including:
Shopify (e-commerce infrastructure)
PayPal / Payment processors
Mailchimp or similar email service providers
Analytics providers
Couriers
All partners meet UK GDPR data protection standards.
3.6 International Data Transfers
Data may be stored or processed in the UK, EU/EEA, US, or Canada under:
Adequacy decisions,
Standard Contractual Clauses,
Other lawful safeguards.
3.7 Data Retention
Order data: 6 years, for tax/legal purposes
Marketing data: until you unsubscribe
CCTV (if applicable): up to 30 days
After retention periods expire, data is anonymised or securely deleted.
3.8 Your Rights Under UK GDPR
You have the right to:
Access your data
Rectify inaccurate information
Erase your data (“right to be forgotten”)
Restrict processing
Request data portability
Withdraw consent (marketing)
Complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
To exercise these rights:
📧 contact@byvitoso.com
3.9 Policy Updates
We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Effective Date”.