1. Terms and Conditions Last updated: July 14, 2022
Welcome to byVitoso.com, the official online destination of Vitoso Ltd. By accessing or using this website, you agree to be bound by the following terms and conditions, which govern your experience with our brand.
General Use We reserve the right to amend these terms at any time. It is your responsibility to review this page periodically for updates. Your continued use of the website constitutes acceptance of these changes.
Orders All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion.
By submitting an order, you confirm that all information provided is accurate and that you are authorized to use the chosen payment method.
Pricing & Payment All prices are stated in GBP and include VAT where applicable. Payment is securely processed via Shopify Payments or PayPal. We do not store your payment details.
Shipping We aim to ship all orders promptly. Once dispatched, tracking information will be sent to the email address provided at checkout. Please note that delivery timelines may vary depending on your location.
Returns We invite you to refer to our Returns Policy for details regarding returns and exchanges. Your satisfaction is important to us, and we aim to resolve any issues with discretion and care.
Mobile Messaging By subscribing to our SMS updates, you consent to receive texts regarding your order and exclusive brand communications. Message and data rates may apply. You may opt out at any time by replying STOP.
For assistance, please contact our client service team at contact@byvitoso.com.
2. Cookies Policy Effective Date: July 14, 2022
This Cookies Policy outlines how Vitoso Ltd uses cookies to enhance your browsing experience on byVitoso.com.
What Are Cookies? Cookies are discreet pieces of information stored on your device, designed to recognize returning users and streamline your online journey.
Our Use of Cookies. We use cookies to:
- Support core functionality, such as cart and checkout
- Tailor regional preferences
- Analyze website traffic and client interactions
Cookies may also be placed by trusted third-party services, including:
- Shopify – https://www.shopify.co.uk/legal/cookies
- PayPal – https://www.paypal.com/uk/webapps/mpp/ua/cookie-full
- Google Analytics – https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Managing Your Preferences You may disable cookies through your browser settings. However, this may affect certain functionalities of the website. For guidance, visit https://www.aboutcookies.org.
To opt out of Google Analytics tracking, visit the Google Opt-Out Tool: http://tools.google.com/dlpage/gaoptout
3. Privacy Policy Effective Date: July 14, 2022
At Vitoso Ltd, we are committed to protecting the privacy of our clients. This Privacy Policy details how your personal data is collected, used, and safeguarded when engaging with our brand.
Data Controller Vitoso Ltd is the data controller of your personal information. For all privacy-related queries: contact@byvitoso.com
Personal Data We Collect We may collect the following data:
- Identity & Contact Data: Your name, email, shipping address, and phone number
- Technical Data: IP address, browser type, location, and usage data via cookies and analytics
- Marketing Preferences: Your opt-in status for email or SMS communications
We do not store or have access to your payment information. All transactions are processed securely through:
- Shopify Payments – https://www.shopify.co.uk/legal/terms-payments-gb
- PayPal – https://www.paypal.com/en/webapps/mpp/ua/privacy-full
How Your Data Is Used We collect your information to:
- Process and fulfil your orders
- Offer customer support
- Send brand communications (with your consent)
- Improve our website experience
Your Rights You have the right to:
- Access your personal data • Correct or update your information
- Withdraw consent at any time
- Request data deletion or portability
- Lodge a complaint with the ICO – https://ico.org.uk/make-a-complaint
To exercise your rights, contact contact@byvitoso.com.
Data Storage & Security
- Order data is securely stored via Shopify’s infrastructure in compliance with GDPR.
- Marketing data may be managed via Mailchimp under EU/UK data protection standards.
- Personal data is stored in the UK, Canada, the US, and the EEA under legally binding safeguards.
We retain order data for 6 years for tax and legal purposes, after which it is anonymized. CCTV (where applicable) is retained for a maximum of 30 days.
External Links Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
Policy Updates We may occasionally revise this policy. Updates will be posted on this page. Your continued use of the website indicates your agreement with these terms.